Refunds / Cancellations
This page explains the refund policy of products and services purchased from digitinsight.com. All products & services sold via this website or any website containing the digitinsight.com brand will adhere to the following policies.
If any customer trying to purchase a product on our platform encounters a payment gateway error, he/she will be eligible for a full refund. If the customer pays but was not able to complete the automatic transaction process, or if the customer paid twice for the same product, a 100% refund will be issued.
Digital products which include information products, online video tutorials, ebooks, courses, online webinars, and so on can have a refund in the following cases:
- A digital product is not delivered within 7 days of payment
- The customer/student should have consumed at least 30% of the digital product. If there are valid reasons for lack of satisfaction, a refund will be issued after a review.
- Refunds will not be issued after a customer purchases a digital product and wants to immediately get a refund stating vague reasons like:
- Purchased somewhere else
- Not satisfied with the product (without consuming the product)
- Changed mind
- We also issue reverse scholarships, a partial or full refund of the fees/price paid for a digital product depending on the merits of the customer/student. High-performing students get reverse scholarships from time to time.